Terms of Use

First Line Support Site

These Terms of Use cover the general terms of use relating to this website.

The Information on this website is provided by Practical HR Ltd and is intended to provide general information about Human Resources. The information and guidance and any template documents are give to provide a general overview only of the subject matter and should not to be construed as comprehensive or authoritative statements of the subject, the law or current legislation or regulations. Practical HR cannot therefore assume any liability or responsibility for the accuracy or completeness of any information contained on this site. While every effort is made to ensure this site is always up-to date, changes in case law and interpretation cannot always be anticipated. 

No general information, guidance or template documents can replace the need to take specialist advice on any specific situation.

Any links to other websites, together with other contact information, have been provided for information only. Practical HR Ltd cannot assume responsibility for any information provided on any other website. Those who access any site or organisations referred to should take appropriate steps to verify all such information. Practical HR cannot be held responsible for the contents of any pages referred to by an external Link. A reference on this site to any persons, products, websites or services does not constitute or imply their endorsements or recommendation by the Site Provider.

Subscription to any area of the site provides access to additional pages containing further guidance. Subscription is for a minimum of 12 months. Subscription can be paid for by credit or debit card or by direct debit.

Full access to the site is offered to Practical HR retained clients and clients who have a Standard or above Your HR Services website. These terms apply to those clients who have been provided with a complementary subscription. 


Practical HR Ltd and all group or associated companies and officers and directors, employees and shareholders exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence, contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.


Practical HR endeavours to ensure that this website is normally available 24 hours a day. However the Company will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.

Alternative Site

In the event that this specific site is no longer available, the User will be provided with access to an alternative site that contains broadly the same content, information and guidance. The User will be provided with the site address and log-in details and will have access at the same level for the remainder of their subscription period.


Our website contains links to other sites. Practical HR Ltd are not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave this site and we encourage you to read the privacy statements on other websites you visit which collect personally identifiable information.

This privacy statement applies solely to information collected on our website.


The Data Controller for this website is the Director of Practical HR Ltd. The only information stored on this site is basic contact information to allow Practical HR Ltd to send email communication relating to new items, updates or associated matters.


The information you provide will be held securely and in accordance with the Data Protection Act.

You have a right to request a copy of your personal details at any time to check the accuracy of the information held. If you wish to do this, then contact Practical HR Ltd.


The Information on this website is intended to provide general information about HR. Uses of the site may not remove, copy or recreate any text, images, logos or information without the express permission of Practical HR Ltd.

The provision of any services from Practical HR Ltd are subject to the Practical HR Ltd full Terms of Business. A copy of the Practical HR Ltd Terms of Business are available from Practical HR Ltd and may be requested by e-mail or by writing to Practical HR Ltd at the address detailed below. Terms of business relating to the purchase of online products or material is available below and also prior to the confirmation of any purchase. If you do not agree with the terms of business you should not purchase products or material from this website.


If you have any complaints or concerns about the content of this website, or other information please contact Practical HR Ltd, either by email or by writing to Practical HR Ltd at the address detailed below.

Registered Office and Trading Address:
PHR House, 34 Star Lane,
Great Wakering, Essex SS3 0FF

Terms of Business for Products and Material

These terms and conditions apply to the purchase of Products including; Practical HR Templates, subscriptions and associated documentation relating to our First Line Support site. These terms do not apply to consultancy or legal representation services or Your HR Services. For a copy of the Practical HR Ltd general terms of business, please telephone 01702 216573 or you may request a copy of the terms by email to solutions@practical-hr.co.uk.

Fees associated with products are detailed on the website.

All prices quoted are excluding VAT. VAT, at the current rate, will be added to all invoices, as shown in the shopping basket prior to confirmation of purchase. Practical HR Ltd reserves the right to change or amend prices of any documents on the website without notice. The purchaser may purchase documents at the price currently shown on the website.

The purchaser may be provided with a log in and password to allow them access to the Information site or on-line products.

Payment is generally made at the time of purchase by debit or credit card. Alternatively payment can be made in advance to Practical HR Ltd. In the event that an existing client has a direct debit facility set up with Practical HR Ltd, payment can be made by direct debit and payment will taken no less than 10 days following the purchase.

Due to the digital nature of services, no right of refund or cancellation exists after a services or product has been purchased, in accordance with Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000.

The purchaser should ensure that any information supplied is correct before confirming an order (or proceeding to payment where credit card payments are accepted). Practical HR Ltd does not accept responsibility or offer refunds if incorrect information is provided and Practical HR Ltd cannot accept responsibility for any errors made by the purchaser. Documents contained in products may be amended from time to time depending on changes in the law or recommended practice. Updated and new documents will be notified on the website.


Purchasers may not sell, pass-on, copy or otherwise any product or documentation contained in the products (including policies, procedures, letters, contracts of employment, employee handbooks, forms, questionnaires) to any third party, either directly or indirectly, without the express written permission of Practical HR Ltd. The purchaser may not forward links to documents or log-in details to any third party.


The information, guidance, templates, on-line training and all other information available from the Practical HR Ltd information and guidance site is based on current statutory requirements or general HR best-practice. No document is to be taken as an authoritative statement of law, and documents, guidance notes and other material can provide only general advice. If you require specific legal advice about an employment matter you should contact Practical HR Ltd and advice can be provided under our consultancy services.

Practical HR Ltd will not accept liability for loss or damage caused or alleged to be caused by use of Practical HR Ltd products.

Any situation arising with an employee may give rise to potential liability and/or the requirement to comply with current legislation or follow recognised procedures. Employers are advised to take advice on specific situations that may arise so that any particular circumstances can be taken into consideration.


Your statutory rights are not affected. Please see the terms of use for terms associated with the use of this website.

If you do require further support please telephone on 01702 216573.



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