In this section you will find...

An overview of what a grievance is (below)

Guidance notes on managing grievances


You may also wish to review guidance on investigation


A grievance is when an employee raises a concern or complaint relating to their employment. A grievance could be about anything. It could be about how the Company has acted towards them in some way or to do with their pay, benefits or other remuneration; it could be to do with how they feel they are being treated by their work colleagues, (e.g. they may feel they are being harassed or discriminated against); or it could be to do with the work they are being asked to carry out.

All grievances should be taken seriously and dealt with as soon as possible. Failure to do so can affect relationships and can also give rise to liability and potentially claims (e.g. discrimination, constructive dismissal). It is also important to document any matters around a grievance. If an informal grievance is raised and dealt with informally, you should still make a file note or confirm what has been done to the employee.

Where a formal grievance is raised you need to follow a clear process (see the example grievance policy and guidance notes). Investigation into any grievance is essential and you should refer to the investigation notes for further guidance.

Where the issue relates to relationships with other employees (e.g. a personality clash!), you may wish to consider mediation to try to resolve the situation. This may be suggested as part of the grievance process. 

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